VOYAGUER ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, request wholesale information, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you interact with our website, place an order, register an account, or submit an inquiry, we may collect:
- Full Name
- Company Name (Wholesale Customers)
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Country and Region
- Business Registration Details (where applicable)
- Tax Identification Number (if required)
- Payment Information (processed securely through third-party payment providers)
Order Information
When you purchase products from us, we collect information including:
- Purchased Products
- Order History
- Invoice Details
- Delivery Information
- Order Status
- Customer Service Requests
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Language Preferences
- Website Usage Data
- Pages Visited
- Referral Source
- Date and Time of Visit
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Personalize user experience
- Measure marketing performance
- Improve website security
Users may disable cookies through their browser settings; however, some website features may not function properly.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Respond to inquiries
- Create customer accounts
- Provide wholesale quotations
- Manage wholesale relationships
- Process payments
- Verify transactions
- Prevent fraud
- Improve our products and services
- Enhance website performance
- Send order confirmations
- Send shipping notifications
- Provide customer support
- Respond to warranty requests
- Conduct internal analytics
- Meet legal and regulatory obligations
With your consent, we may also send promotional emails regarding new products, offers, and updates. You may unsubscribe at any time.
3. Wholesale Customer Information
For wholesale customers, distributors, retailers, and business partners, we may collect additional business information necessary to:
- Verify business identity
- Process wholesale applications
- Manage pricing agreements
- Maintain business accounts
- Provide quotations
- Coordinate logistics
- Manage commercial relationships
This information is treated with strict confidentiality.
4. Payment Information
We do not store your complete credit card or debit card information on our servers.
Payments are processed securely through trusted third-party payment providers that comply with industry security standards.
We encourage customers to review the privacy policies of the respective payment providers used during checkout.
5. How We Share Information
We do not sell or rent your personal information.
We may share information only when necessary with:
- Payment service providers
- Shipping and logistics partners
- Warehouse operators
- Customer support providers
- IT service providers
- Marketing service providers
- Analytics providers
- Government authorities when legally required
- Professional advisors including auditors and legal consultants
Each third party is expected to handle your information responsibly and securely.
6. International Data Transfers
As VOYAGUER serves customers internationally, your information may be processed or stored in countries other than your country of residence.
Whenever personal information is transferred internationally, we take appropriate measures to ensure adequate protection consistent with applicable privacy laws.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Fulfill contractual obligations
- Provide customer support
- Meet accounting requirements
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
After the applicable retention period, information is securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your information
- Restrict certain processing activities
- Object to specific processing
- Withdraw consent where applicable
- Request a copy of your personal information
To exercise these rights, please contact us using the details provided below.
10. Marketing Communications
If you subscribe to our newsletters or marketing communications, we may send:
- Product launches
- Promotions
- Company news
- Industry updates
- Wholesale announcements
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
11. Third-Party Services
Our website may include links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review their privacy policies before providing any personal information.
12. Children's Privacy
Our website is intended for individuals who are at least 18 years old or the age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
VOYAGUER
- Business Address
- Suite 2005, 20/F, Laurels Industrial Centre32 Tai Yau Street San Po Kong Kowloon, Hong Kong
